By DON McINTOSH, Associate Editor
Job security was the number one reason workers unionized last October at a Southeast Portland call center affiliated with state PIRGs like OSPIRG and groups like Environment Oregon. So it’s ironic that in 10 months of union contract bargaining, the non-profit Fund for the Public Interest has fired five of the workers who’ve volunteered to serve on the union bargaining team.
David Neel (left) is the only original member of the union bargaining team who remains employed at Fund for the Public Interest, 10 months after negotiations began. With him is fellow bargaining team member Vernon Carter.
Their union, Communications Workers of America Local 7901, protested the firings to the National Labor Relations Board (NLRB). But the federal agency has declined to press charges, because the union has no “smoking gun” evidence that union supporters were singled out for worse treatment. In other words, Local 7901 president Madelyn Elder says, the NLRB concluded that the Fund for the Public Interest treats all its employees that way. The Fund is a high-turnover workplace where firings are routine.
It has canvass operations in multiple states and telephone outreach call centers in Boston, Sacramento and Portland. Canvassers recruit members door-to-door or in public places, and telephone outreach workers call members to renew or make additional donations.
The Fund’s call center workers have no control over the call lists they’re given. Nor do they have any say over a weekly quota they’re expected to meet. But if the workers miss the quota for a week, they’re placed on “ultimatum,” and if they miss it for a second week, they’re terminated — even if they’ve been stellar fundraisers for years.
“What other call center, honest to god, fires you within two weeks for not making your quota? Non-union commercial call centers don’t even do that.” — CWA Local 7901 President Madelyn Elder
So a below-par two weeks can cut a caller’s pay to $9.50 an hour. And a very bad two weeks can end in termination.
“It’s certainly not a pleasant way to live,” says telephone outreach worker David Neel, a 35-year-old single parent of two boys — and the only remaining member who’s been on the bargaining team since talks began Nov. 4, 2011.
CWA represents workers at call centers around the country, and Elder, the Local 7901 president, says the Fund’s policies are “draconian.”
“What other call center, honest to god, fires you within two weeks for not making your quota?” Elder said. “Non-union commercial call centers don’t even do that. If you were a new hire, I could see that, but somebody who’s been there nine years, and they’re short $47 on the second week, and you’re going to fire them? That’s ludicrous. This person has made you all kinds of money for years.”
Elder is convinced the Fund is using existing policies to get rid of its Portland call center workers across the board, because they voted to unionize.
“They can make you successful or not successful depending on what list they are feeding your automatic caller,” Elder. “They can give you a list of people who haven’t donated in five years.”
Until last week, the Fund call center was in the same building and right next door to the offices of OSPIRG and Environment Oregon; the call center is being relocated temporarily during a building remodel.
OSPIRG executive director David Rosenfeld would not comment about labor practices of the group that raises his salary and nearly all of the funds for his group’s educational and advocacy efforts — and instead referred questions to Pat Wood, Boston-based director of the Fund’s national telephone outreach program. The Labor Press was unable to reach Wood prior to publication.
It’s a funny position for OSPIRG, a public interest non-profit whose slogan is “standing up to powerful interests,” particularly when even Apple Computer has accepted some responsibility for conditions at its contractors.
The Fund is an independent non-profit, but it’s overseen by a board consisting of representatives of a number of state Public Interest Research Groups (PIRGs) and the statewide environmental groups, such as Environment Oregon and Environment Colorado, that spun off from the PIRGs several years ago. Rosenfeld said he’s not a member of that board.
“We’ve not cut off all communication with OSPIRG, but we’ve tried to make the point: You’ve got to treat your workers better.” — SEIU Local 503 political director Arthur Towers
“We’ve not cut off all communication with OSPIRG, but we’ve tried to make the point,” Towers said, “you’ve got to treat your workers better.”
Towers himself was a door-to-door canvasser in 1977 in Rhode Island, and he and his co-workers tried unsuccessfully to unionize.
Elder praised members for determination, and for their courage: So far, each time a bargaining team member is fired, Elder says, another worker has stepped forward to serve, and workers have continued to help with the union effort even after being fired.
Elder said the union presented a complete contract proposal the day bargaining began, and the Fund has yet to respond to all of it in 10 months of meeting for two three-hour sessions a month with Wood, who flies out from Boston. The changes workers are proposing are pretty modest: They want to extend the ultimatum two weeks, so that a longtime experienced caller would have to have four rotten weeks before being sacked. And to reduce paycheck volatility, workers want no more than a $2 hour an hour pay cut per pay period.
does the office still contract with the Sierra Club? weren’t these Telemarket fundraisers also calling Sierra Club members in the 2000s?
A just sustainable society can not be created with unfair labor practices. Shape up PIRG.
I worked for PIRG, and I spent time training in this exact same office. PIRG has no sense of loyalty at all to their employees. They see them as assets to burn through, dump, and move on. They are not interested in a high retention – just enough to keep training the new recruits. Unfortunately, they are also very effective in their campaigns and tactics, so I don’t see them working to change their own internal structure any time soon.
Did the NLRB regional Office dismiss the charges
and on what the stated basis for the dismissal?
If so, was the Regional Director’s dismissal appealed?
Appeal is the next step in the process to be followed.
I am not reading here that the dismissal was appealed.
We have appealed both Ben’s and Cortina’s dismissal. The Board just issued the complaint about anti-union activities by the office’s management–the hearing if they should appeal would be in January. To make it real, OSPIRG, Environment Oregon, and other groups need to be socially responsible to their employees who actually get the money that keeps them going. The CWA members there are 100% on board with the campaigns on environmental sustainability and democracy issues and health care issues that the organizations raise in their canvassing and phone outreach. A special shout-out to Representative Tina Kotek, who took time out of her busy schedule to observe the “bargaining.”
I was going to do this post-college in Eugene but the whole qouta system/union busting BS really turned me off to the whole affair.
Like the person said above…9 years of work and 2 bad weeks(not everything is under your control) and you are dumped? THAT’S MADNESS.
I ran into a few folks around Portland(Bike Swarmers actually) who did this work who faced similar issues and were dumped after several years of great effort…some BS…
this is shameful! i stopped my contributions once i found out how they treat their workers! this will not stand!
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